Screw DRY – copy-paste is the goal

I’m determined to make a tradition of this, which is why I find myself in an empty office on New Years Eve trying to remember what’s gone by these last twelve months. I ended “Looking back at 2023” saying “brace for impact” which I had thought meant I was prepared for this year, but in retrospect I wasn’t even close. It’s a common story in...

It was the week before pandemic lockdowns began. Like many companies, we were thinking about what a fully remote workforce might mean for us. In an attempt to get ahead of things, we scheduled a ‘Game Day’ to test our work-from-home incident response capabilities. You know, just in case we’d need to abandon the office (spoiler: we would). The...

Of the mental models and rules I use in my life, by far the most useful is to learn only one thing at any given time. If you get it right, you: Ensure work is the right balance of challenging for it to be enjoyable. Avoid stalling due to an overload of uncertainty. Learn better, and faster. This rule works for individuals but is also useful...

Last year I wrote “Looking back at 2022” and found it valuable to reflect and celebrate a year of work, even if just as a reminder of the things that happened before going into the next. So with another year having passed, time to try again! This time for my second full year working at incident.io. To contextualise the year, some milestones (see...

Recently, I’ve needed to add concurrency protections to several HTTP APIs. One endpoint was for updating a schedule, where incident.io customers would tell us about who was on-call and what hours they worked so we could generate a pay report. It would suck if another user was modifying the same schedule – maybe just to add a single user – and...