The Operations Gradient: Improving Safety in Complex Systems

from blog Marc Brooker's Blog, | ↗ original
The Operations Gradient: Improving Safety in Complex Systems Can we improve the safety of complex systems by listening to operators more? This week, I watched an excellent lecture by Richard Cook. He goes in some detail about why failures happen, through the lens of Rasmussen’s model of system safety. If you build or maintain any kind of complex...