If you don’t examine what worked, how will you know what works?

from blog Surfing Complexity, | ↗ original
This is one of my favorite bits from fellow anglophone Québécois Norm McDonald: One of the goals I believe that we all share for post-incident work is to improve the system. For example, when I wrote the post Why I don’t like discussing action items during incident reviews, I understood why people would want to … Continue reading If you don’t...