Politeness in Virtual Assistant Design

from blog This is important, | ↗ original
The wave of chatbots and virtual assistants like Cortana, Siri, and Alexa means that we’re engaging in conversations with non-humans more than ever before. Problem is, those non-human conversations can turn inhuman when it comes to social norms. Interactions with virtual assistants aren’t totally devoid of human interaction. Indeed, they often...