Meeting Open Source Users Where They Are

from blog code.dblock.org | tech blog, | ↗ original
Most paying customers expect a certain level of (paid) support. One opens a ticket, gets a response, and any issue can be resolved. How does “support” work in open-source? My rule of thumb is to meet users where they are. GitHub projects have issues, but opening an issue to ask a question is generally frowned upon. Therefore, in JNA, we have a...