Why I don’t like discussing action items during incident reviews

from blog Surfing Complexity, | ↗ original
I’m not a fan of talking about action items during incident reviews. Judging from the incident review meetings I’ve attended throughout my career, this is a minority view, and I wanted to elaborate here on why I think this way. For more on this topic, I encourage readers to check out John Allspaw’s 2016 blog … Continue reading Why I don’t like...