Actual Customer Support Is Remarkable

Yesterday, Lettini took a chance and posted about Jelly on Hacker News, a discussion site notorious for it's mercurial population of tech-maybe-too-saavy experts. Jelly is a tough sell for some of them, those with the technical skill to pipe email at a low level through custom-built filters running on their own cloud servers. I'm not going to lie...

I have an admission to make. Social share images for Pika were broken on Twitter/X, LinkedIn, and Apple Messages for months. And it made me sad. But in the past few months we got it fixed. And that made me very happy! We really love our Pika social share images. They are pretty. They are readable. They reflect the theme chosen by the blogger....

FriendlyId is a helpful Ruby gem that streamlines creating permalinks and slugs for Rails applications. In Pika we're using it to help with generating permalinks for blog posts and pages as well as slugs for tags. When a customer wrote in with a request to modify the behavior of these permalinks, I wasn’t sure how easy it would be to override the...

Dear readers, we need to apologize. We know some of you have noticed that Good Enough has gotten much quieter this year than last, across this blog, our newsletter, and socials. We’ve been heads down for the last few months on something new, but we’re now ready to come back up for air and hang with you again! We know you miss hearing from us. So...

For a while now we've seen that images in our Pika atom feeds were not displaying in some feed readers. In fact, they weren't displaying in my own feed reader, which routes through Feedly. I was sad. I spent a lot of time troubleshooting this. Compared our feed with a lot of atom and RSS feeds that worked. Eventually I came to a hair-brained...