Warm Handoffs Redux
My Warm Handoffs post generated a lot of activity. Before I had shared it, a former coworker happened to find it via a Google search for “Warm Handoffs Slack.” A few people reposted it on LinkedIn, and someone I don’t know at all shared it on Hacker News, where it briefly reached number 7 on the homepage. Several people told me they shared it...
Warm Handoffs
Warm Handoffs are a procedure I’ve implemented with several teams and organizations to improve communication and collaboration in Slack. As organizations grow and ownership shifts and splits as teams are formed and re-formed, Slack channels proliferate, and it gets harder for folks across an org to know the right channel to get help for a...