It Has Been Zero Days Since…

from blog Kelly Sutton, | ↗ original
I walked over slowly to the big board and flipped the number back to 0. It had been zero days since our last production incident. We stood around the board solemnly for a moment to acknowledge the occassion. Our hard work had been reset, and it would take some effort before we could get back out of the single digits. Now, we didn’t actually have...